Changing your hotel door locks and access system is a significant deal. First of all, it requires a considerable financial and time commitment. Since you do not change out all of your locks often, it’s also a long-term commitment. But it may also open up many new options, just like any significant choice. You have the opportunity to enhance the visitor experience significantly, simplify your business and future-proof your property in this situation. However, while considering new access systems, many hotels may not immediately consider this.
Locks are not simply essential pieces of hardware that provide entrance to guest rooms anymore. What has altered? Modern technology has converted locks into intelligent, networked gadgets from solitary objects. They may now be integrated into your hotel’s tech stack by working with programs like your PMS and CRM system. Because of this, you were updating or altering your hotel’s door locks gives you the possibility to revamp the visitor experience and provide new service alternatives. For instance, you could begin providing a contactless check-in by using cloud-connected mobile locks that don’t need users to download an app.
Locks are not simply essential pieces of hardware that provide entrance to guest rooms anymore. Thanks to modern technology, they are now intelligent, connected gadgets that can be integrated with solutions like your PMS and CRM system rather than being separate, unconnected objects. There are five additional crucial factors to consider while updating your hotel access system.
The Potential For Further Automation
Today’s travelers are searching for more contactless services and convenience. They can do it by using an accurate online check-in that lets them avoid lines at the front desk. Making that happen requires connecting your cloud-based access system to your PMS. Because of the time saved, your team can concentrate more on giving your customers a fantastic experience. If you desire a staffless operation for your hotel, it’s also possible to save expenditures associated with labor hours.
Preparing Your Hardware For The Future
How often should a Tesla or smartphone get manual updates? Most likely never. Updates reach your device and are implemented as soon as the tech supplier sends them out if your settings permit automatic updates. Additionally, it lessens the possibility of having to inconvenience your visitors with malfunctioning locks caused by maintenance.
More Personalization Possibilities And Improved Operations
Standard hotel accommodations are no longer in style. Instead, visitors choose a vacation explicitly tailored to their wants and requirements. Your hotel can provide it more easily with cloud connected access solutions. The best time to start with this is correct when you arrive. Using an online check in here will save time for busy visitors. Travelers who prefer face-to-face interactions may still check in at the front desk and use the mobile key to open doors while they are there. For instance, when a visitor opens the gym door, your upselling app is aware and might suggest a soothing massage to help you unwind after a strenuous exercise. Your messaging app may also suggest in-room breakfast or a late check-out when guests arrive back at their hotel after a late night out.
Increased Security On-Site
Security for your visitors can only be ensured if you know everyone entering and leaving your property. Unfortunately, you cannot know if or when visitors come if you provide self-check-in coupled with Bluetooth or NFC locks. They can check in remotely at any time, and because these unconnected locks don’t exchange real-time information about when the door was opened, they can do so. On the other hand, connected door locks provide live access records that document when visitors come and open the door to their room for the first time. Even if it is already beyond the traveler’s scheduled arrival time, you might get in touch with them and offer to help if you see that they have checked in but haven’t yet gone to their room.
Change Your Strategy To Be Action-Driven Rather Than Time-Driven
Time-driven offerings were historically the most straightforward to scale. Even those staying overnight who are out of the home and unable to take advantage of the offer are given it. These days, many hotels are moving away from this standardized, time-based service model toward one that is more action-driven. This indicates that visitors get particular offers, messages, or services in response to specific actions. For instance, the access management system alerts the guest messaging platform that the visitor is at the hotel if they open their room in the early evening. They don’t learn about the hotel bar’s happy hour until after that. This strategy uses real-time data to prevent pointless communication and guarantee that travelers only get relevant information and offers.
